Information & How to

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How to remove documents stuck in the out queue of their printer.

1. Open a Command Prompt
   Go to the Start button -> Run and type cmd and click OK this will open the command prompt.
2. Next we want to stop the print queue
   Type net stop spooler and hit enter
3. Now we want to remove the item that is stuck.
4. Go to the Start button -> Run and type c:/windows/system32/spool/printers and click OK. This will open a window where the queue is located.
   *If you can not see the contents of the folder. Click on Tools -> Folder Options.. -> Click on the View tab at the top and then click on Show hidden files and folders. Click Apply and OK.
5. Remove the files in this folder and close the window.
6. Then next we can start the print queue in the command prompt
   Type net start spooler and hit enter
7. You should be able to print again.

First download, install and run Spybot Search & Destroy and clean out what it finds.
(http://www.safer-networking.org/en/)

Next download, install and run Ad-Aware and clean out what it finds.
(http://lavasoft.com/)

Another good tool to download, install and run is HijackThis from Trend Micro.
Quick Start Guide (http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/qsg)

Make sure your Anti-Virus software is up to date. If you need Anti-Virus software download and install AVG.
(http://free.avg.com/)

Then go to our section on computer cleanup
(http://www.kuenzercomputers.com/wp/?p=5)

Start by using CCleaner (http://www.ccleaner.com/)
Next Go to My Computer right click on your (C: Drive)
- Click on the Tools Tab and under Error-checking click on Check Now..
- Check both boxes and click start. It will display a message click yes and restart your computer
- When your computer reboots it will run a check disk on your hard drive It will take awhile to complete.
- After that is finished then Go to My Computer right click on your (C: Drive)
- Click on the Tools Tab and click on Defrage Now…
- then click on Defrage (again this will take awhile).. It is best not to use your computer during the defrage.

This should clean up your computer and reorgnize the data on your Hard Drive for faster access.