Information & How to

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How to remove documents stuck in the out queue of their printer.

1. Open a Command Prompt
   Go to the Start button -> Run and type cmd and click OK this will open the command prompt.
2. Next we want to stop the print queue
   Type net stop spooler and hit enter
3. Now we want to remove the item that is stuck.
4. Go to the Start button -> Run and type c:/windows/system32/spool/printers and click OK. This will open a window where the queue is located.
   *If you can not see the contents of the folder. Click on Tools -> Folder Options.. -> Click on the View tab at the top and then click on Show hidden files and folders. Click Apply and OK.
5. Remove the files in this folder and close the window.
6. Then next we can start the print queue in the command prompt
   Type net start spooler and hit enter
7. You should be able to print again.